Fleet Operations
Help with the work around the fleet.
Defined administrative support for rental businesses, priced by monthly hours: inquiry follow-up, guest communication, scheduling, checklists, and reminders, done in your own tools with the permissions you grant.
- Support that knows how rental businesses run
- Monthly hour plans, then month to month after 3 months
- Work in your accounts, with your approval
- A clear list of what's never included
Illustration of a daily fleet operations checklist handled by an assistant: confirming pickups, following up on inquiries, logging return photos, and sending service reminders.
Support Plans
Pick the hours that match your fleet.
Operations Assist
$499/month
Up to 20 hours a month of defined administrative support, for smaller fleets that need a reliable extra pair of hands.
Fleet Operations
$799/month
Up to 45 hours a month of administrative and guest-communication support for busier fleets.
Fleet Operations Plus
From Starting at $1,499/month
Up to 90 hours a month for larger fleets, with the coverage window agreed in your proposal.
Scope
What’s included, and what never is.
Tasks an assistant can take on
- Inquiry follow-up
- Guest and customer communication using approved scripts
- Trip scheduling administration
- Pickup and return checklist tracking
- Photo and document tracking
- Maintenance and service reminders
- Issue documentation and routine reporting
- SOP and task-list maintenance
Never included
- Emergency roadside response
- Legal advice or insurance decisions
- Unapproved refunds
- Physical vehicle handling
- Round-the-clock response
- Tasks needing permissions you haven't granted
Why Rental Operators Choose DRW
We only work with car rental businesses.
More than a rental website: a complete online presence built around your fleet, your booking platform, and the renters in your market.
See how we configure each websiteWe specialize in car rental businesses
We aren't a generic web agency. We work with rental operators and understand how a rental business actually runs.
Every website is configured for you
Managed templates are the foundation; the website is built around your business, not dropped onto it.
Built for search and direct bookings
A rental website should help renters find you, explore your fleet, and book directly, not just look good.
What changes when the admin is handled.
Faster replies to renters
Inquiries and guest messages get answered using your approved scripts, instead of waiting until you're free.
Fewer things slip
Pickup and return checklists, photos, documents, and service reminders are tracked on a routine.
Clear processes
Standard procedures and task lists are kept up to date, so the work doesn't live only in your head.
You stay in control
Assistants work in your accounts with only the permissions you grant, and anything outside the agreed tasks comes back to you.
Questions
Common questions.
Inquiry follow-up, guest communication with approved scripts, scheduling administration, checklist and document tracking, maintenance reminders, reporting, and keeping procedures up to date.
Emergency roadside response, legal or insurance decisions, unapproved refunds, physical vehicle handling, round-the-clock response, and anything needing permissions you haven't granted.
Fleet operations plans have a 3-month minimum term, then continue month to month with 30 days' written notice to cancel.
Some of it. Repetitive messages, follow-ups, and workflow steps can be handled by our AI agents and automation, with a person still in charge.
Related
Related services.
AI Agents & Automation
Automate repeat messages and follow-ups alongside your assistant.
Operations guides
Practical guides on turnover, inspections, and running a growing fleet.
Tell us what takes up your time.
Share your fleet size, location, and the tasks you'd like handled. We'll recommend the right number of hours.