On-Demand Support
On-demand website support for rental businesses.
Need help with your existing rental website? Get professional technical support, troubleshooting, integrations, and custom development without committing to a complete website project or monthly maintenance plan.
Illustration of a support request: the issue, the support type and hourly rate, and an estimate waiting for the client’s approval before any work starts.
What We Help With
Website support when you need it.
Website Fixes and Troubleshooting
Investigate website errors, broken functionality, layout issues, and other technical problems.
Booking System Integrations
Help assess and implement compatible booking system integrations and related functionality.
Website Updates
Implement agreed content, layout, and functionality changes on existing websites.
Mobile Responsiveness
Address mobile layout issues, usability problems, and responsive design defects.
Performance and Technical SEO
Investigate technical performance issues and implement agreed technical SEO improvements.
Custom Development
Develop additional website functionality and integrations based on your requirements.
Integrations are assessed against your requirements and what your booking platform or third-party service technically supports, and we’ll tell you up front if something isn’t a good fit.
Hourly Rates
Straightforward hourly pricing.
Choose the support option that best matches your requirements. If you’re unsure which service you need, submit an inquiry and we’ll assess your requirements before recommending the right approach.
Standard Website Support
$85/hour
USD
For routine website updates, technical troubleshooting, content changes, and fixes.
- WordPress and website fixes
- Technical troubleshooting
- Content and layout changes
- Mobile responsiveness issues
- Routine website updates
- Performance improvements
- Technical SEO fixes
Advanced Development
$110/hour
USD
For custom functionality, booking integrations, API integrations, and complex technical work.
- Custom website functionality
- Booking system integrations
- API integrations
- Complex debugging
- Advanced frontend or backend development
- More involved technical implementations
Urgent / After-Hours Support
$150/hour
USD
For approved urgent requests, subject to availability.
- Approved urgent technical issues
- Priority troubleshooting
- After-hours requests
Urgent and after-hours support is subject to availability. We don’t offer guaranteed 24/7 coverage or guaranteed response or resolution times for on-demand work.
How It Works
Nothing starts until you approve it.
Submit Your Request
Tell us about your rental business, website, and the issue or functionality you need.
Receive an Estimate
We review your requirements and confirm the applicable rate, proposed scope, and estimated cost.
Approve the Work
Work begins only after you approve the proposed scope and estimate.
Get the Agreed Work Completed
We complete the approved work and get your authorization before doing anything outside the agreed scope.
Sending a request doesn’t authorize any paid work. Nothing is billed until you’ve approved a rate, scope, and estimate in writing.
Billing
How hourly billing works.
The same terms apply to every on-demand request, and they’re part of our Terms of Service.
- A one-hour minimum applies to ad hoc support requests.
- Additional time is billed in 15-minute increments.
- The applicable rate, scope, and estimated cost must be approved in writing before work begins.
- Complex issues may require a separately approved investigation before a reliable resolution estimate can be provided.
- Urgent and after-hours support is subject to availability.
- Third-party subscriptions, hosting, software licenses, and vendor fees are charged separately.
- Work outside the approved scope requires additional authorization.
- Estimates are not guarantees of resolution where the underlying issue has not yet been fully diagnosed.
Optional Prepaid Block
5-Hour Support Block: $400 total
- 5 hours of eligible standard website support
- Effective rate of $80/hour
- Paid upfront
- Valid for 90 days from purchase
- Advanced development and urgent support are excluded from the discounted rate
The support block is arranged with you directly: ask about it, and we’ll confirm availability and how it works for your site. Asking doesn’t purchase or activate a block.
Something Bigger or Ongoing?
Hourly support is for one-off fixes and changes. For more, there’s a better fit.
A defined set of improvements
A Website Improvement Sprint ($599–$1,499 one-time) covers a fixed list of work agreed up front.
Regular monthly help
Post-launch plans from $149/month include monthly website hours. Extra hours are billed at $85/hour.
Related
Helpful reading.
Hourly, sprint, or plan?
How to choose the right way to buy website help for your rental business.
Hosting that holds up
What good hosting does for a booking website, and what to ask a host.
Need help with your rental website?
Tell us what you need help with. We’ll review your requirements, confirm the appropriate rate, and provide an estimate before work begins.